# FAQ

#### Can multiple jobs run at the same time?

Yes, multiple jobs can run at the same time.

#### Why my job failed?

Make sure you clicked the job to see the error message within the job.

#### Why my quota is exceeded?

You're probably on a plan with limited number of processed products and jobs. Please check the plans and switch to a plan that meets your needs.

#### I changed my plan and my quota is still exceeded. Why?

This is probably an old error from before switching to the new plan. Please re-run the job and it should work fine.

#### I don't have scheduled tasks. Why?

This is probably because you're on a plan that doesn't have this feature. Please check our plans options and choose the one that meets your needs.

#### What does "Processed products" mean?

Product is counted as a processed product when it matches rule's conditions and writhing to the rule metafield was committed. Separate rules are counted separately.

#### Can multiple jobs run at the same time?

Yes, multiple jobs run at the same time.

#### My metafield is not accessible on the product page. Why?

If you have 20 pinned metafields, the new metafields are created as unpinned definitions. To see them click on "Show all": 

<div align="left"><figure><img src="https://1587807114-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5qJcoAKAEiXFMBiVFTbY%2Fuploads%2Fcu2XT9WICIIkOJBq3eG9%2Fimage.png?alt=media&#x26;token=f47ac618-40ea-40b6-b0d1-5f6a23afc29d" alt="" width="375"><figcaption></figcaption></figure></div>

and then scroll to the unpinned section:

<div align="left"><figure><img src="https://1587807114-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5qJcoAKAEiXFMBiVFTbY%2Fuploads%2Fkpd15Lb5U6QOEnsNi2kE%2Fimage.png?alt=media&#x26;token=b161cee9-9fd1-474d-9442-194c8ec3f23e" alt="" width="375"><figcaption></figcaption></figure></div>


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